Manage Devices in Duo

After successfully enrolling in Duo two-factor authentication, you can manage your Duo settings through the Duo 2FA app in PirateNet. The Duo Self-Service app allows you to perform the following tasks without contacting the Technology Service Desk:

Add a new device or phone number
Remove an existing device or phone number
Update an existing device or phone number
Re-register the Duo Mobile app on a device
Change settings for an existing device or phone number

These steps apply to users who have a new phone or who have deleted the Duo Mobile app and need to re-activate Duo Mobile on the same or a different device.

Access Duo from PirateNet

Login to PirateNet
Open the Duo 2FA app.

Screenshot of the Duo 2FA app in PirateNet

Re-Authenticate

To make any changes in the Duo Self-Service Portal, you must re-authenticate using one of the available authentication methods.

If you need to reinstall the Duo Mobile app on a new or existing device, Duo Push will not work until the app has been reactivated. To continue, you must authenticate using:

Your previously registered phone, or
Your original phone number on file with Duo.

At the Duo prompt:

Select Call Me, or
Select Enter a Passcode, then choose Text me new codes to receive a verification code at your existing phone number.
Complete authentication to access the Duo Self-Service Portal.

Duo 2FA authentication screen with options for Call Me, Enter a Passcode, and Send Me a Push

Manage Your Devices

Once authenticated:

Select Device Options.
Choose to either:
- Reactivate your existing device, or
- Add another device.