On the keyboard, hold down the Windows flag key and hit the "R" key.
(The Windows flag key will be located by the space bar and looks like the Microsoft logo).
In the run box that pops up on your screen, type in "control" and click enter on the keyboard.
In the upper right-hand corner of the control panel, you will see the View by: option with the dropdown selections, Category, Small icons or Large icons. Select either the Small icons or Large icons view.
Select the BitLocker Drive Encryption item on the control panel window.
On the BitLocker Drive Encryption screen, click the Back up your recovery key hyperlink.
If BitLocker is off on your machine, you may skip this process/continue to step 7.
On the How to you want to back up your recovery key? screen, select Save to a file.
You will get an alert stating, “This location can’t be used … Choose a different location”.
Insert your flash drive and save the recovery key to it (typically your flash drive would be drive “D:/”)
Please note: you should have the file in a safe place, if you ever need to recover your hard drive you will need this key file.
Click on the Start menu. Then, type “Computer Management” in the search bar. Select the Computer Management app from the search results.
On the Computer Management screen, select Local Users and Groups, then select Users.
Right-click on the Administrator name again and select Properties from the menu options.
On the Properties screen, ensure:
The Password never expires box is checked.
The Account is disabled box is NOT checked.
Once these selections are confirmed, click OK to proceed.
Back on the Computer Management screen, right-click on the Administrator name and select Set Password from the menu options.
You will receive an alert message about changing the password. Select the Proceed button.
Enter and re-enter a new password that aligns with the University’s password policy requirements (see below), then click OK.
Please note: The password being set can NOT be reset by the IT Service Desk. You must remember this password moving forward.
Password requirements:
If the password does not meet our domain password policy requirements, you will see the following error message. Click OK to enter a new password that meets the password requirements.
Sign out of your computer.
On the Windows login screen, select Other user.
In the username field, type “.\administrator” (note the <period> and <slash> before “administrator”). In the password field, enter the password that you just created. Your computer name will display in Sign in to field. Hit Enter to log in.
Click on the Start menu. Then, type “access work or school” in the search bar. Select the Access work or school system settings in the search results.
On the Access work or school screen, click the down arrow next to Connected by <shortname>@shu.edu and select the Disconnect button.
You will get a prompt asking, “Are you sure you want to remove this account?”, select Yes. Then, select the Disconnect button on the Disconnect from the organization screen.
You will be prompted to enter the username and password. Type “Administrator” in the username field and the password you created. Once entered, select OK.
A new pop-up window will appear, select the Restart Now button.
When machine restarts, enter the password you created to log into the Administrator account.
Click on your File Explorer icon, then double click the Local Disk to access the C:\Users folder and look for your domain profile (eight-letter SHU username) folder.
Right-click your domain profile (eight-letter SHU username) folder, choose Send to → Desktop (create shortcut).
Your domain profile folder shortcut is now available on your new desktop. Double click it and when prompted enter Continue.
You can access your previous data and files from this shortcut on your desktop.
Your computer has now been successfully removed from the SHU Entra ID/InTune network.
To use device in future:
A. Continue to log in as administrator and use the password you created.
B. Your documents are stored in your domain profile (eight-letter SHU username) shortcut folder.
