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changes.mady.by.user Milan Stanic

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changes.mady.by.user Christine Sandella

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titleTransfer a call

  1. When you're in a call, on the call controls, select More actions (...) > Transfer.

  2. Type in who to transfer the call to, and choose them.

  3. Select Transfer to finish it.

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titleSet up a delegate to take your calls

Add a delegate to answer or make calls on your behalf in Microsoft Teams.

  1. Select your profile photo.

  2. Select Settings > General, and then select Manage delegates.

  3. Select Your delegates and type the person's name.

  4. Choose which permissions to give them, and then select Add. Your delegate gets notified about their new status.

  5. Under Calls, select Forward my Calls > My delegates to manage your permissions and make sure your calls go to all your delegates.

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titleReview and filter your calls

Use History to review all your calls. And select Filter > More options (...) to sort calls by:

  • Outgoing

  • Incoming

  • Missed

  • Voicemail

You can also search and filter calls by name or number in your History.

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titleSet up your voicemail

  1. Click on the ellipsis (three dots) to the left of your picture within the Teams application.

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  2. Click on Settings > Calls, and then click Configure Voicemail.

  3. Follow the prompts to personalize your voicemail settings (record a voicemail, out of office greetings, etc.).

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titlePlay a voicemail

  1. Choose a voicemail to listen to and select Play.

  2. Read a voicemail transcript in the Details pane if one's available.

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titleManage your speed dial group

Speed dial groups show numbers you can quickly call. 

  1. Under Speed dial, to add a contact, select the three dots (...) > Add a contact to this group.

  2. Type a name, choose someone, and select Add.

  3. Hover over a contact's speed dial card to start an audio or video call.

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titleManage call notifications

  • If you belong to a call group, select the Call group menu to manage your call notifications.

  • To change your call forwarding, select the Forwarding menu, choose an option, or select More Settings.

  • To manage your audio devices, select the Audio Devices menu, choose an option, or select Device settings.