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title1. Determine if the device is joined to either the SHU.edu domain or Azure/InTune.
  1. Click on the “Start” menu icon in menu bar. Then, type “access work or school” in the search bar. Select Access work or schoolsystem settings in the search results.

    2. You will be taken to a screen that will identify how your computer is connect.
    If the computer is joined to the shu.edu domain, you will see, "Connected to SHU AD domain".


    If the computer is joined to Azure/InTune, you will see, "Connected to Seton Hall University’s Azure AD".

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title2a. Disconnect from shu.edu domain (Connected to SHU AD domain)
  1. Click on the “Start” Start menu icon in menu bar. Then, type in “Computer Management” in the search bar. Select the Computer Managementapp from the search results.

    computer management

  2. On the Computer Management screen, select Local Users and Groups, then select Users.

    local users and groups

  3. Right-click on the Administratorname and select Set Passwordfrom the menu options.

    administrator properties

  4. You will receive an alert message about changing the password. Select the Proceed button.

    set password for administrator

  5. Enter and re-enter a new password that aligns with the University’s password policy requirements (see below), then click OK.
    Please note: The password being set can NOT be reset by the IT Service Desk. You must remember this password moving forward.

    new password

    1. Password requirements:

      • At least 14 characters

      • A lowercase letter

      • An uppercase letter

      • a number

      • No parts of your username

    2. If the password does not meet our domain password policy requirements, you will see an the following error message like this. Click OK to enter a new password that meets the password requirements criteria.

      weak password

  6. Once the new password has been set, select OK to return to the Computer Management screen.

  7. Right-click on the Administratorname again and , select Propertiesfrom the menu options.

    admin properties

  8. If not already selected, check the Password never expires” expires box. Then, click OK to exit the dialog.

    password never expires

  9. Sign out of your computer.

  10. On the Windows login screen, select Other user.

    Sign in as Other user

  11. In the username field, type “.\administrator” (note the <period> and <slash> before administrator). In the password field, enter the password that you just created. Your computer name will display in the “Sign in to” field. Hit Enter to log in.

  12. In the search box on your task manager bar, type “Control Panel System”. Then, click the control panel system search result to launch the program.

    Control Panel System

  13. Select Advanced system settings.

    advanced system settings

  14. Select the Computer Name”Name tab, then select the Changebutton.

    Change domain name

  15. Under the “Member of” section of this screen, select the Workgroupradio button, then type “WORKGROUP(without quotes) in the text field. Select OK once completed.

    workgroup name

  16. You will see a pop-up window reiterating that you will be responsible for remember remembering the local administrator password used to sign into the computer. Select OK.

    domain name change screen

  17. You will be prompted to enter the name and password. Type Administrator” (without quotes) in the username field and the password you created. Once entered, select OK.

    confirm password screen

  18. A new pop-up window will appear, select OK to restart the computer and then the Restart Now” now button.

    restart now

  19. When the machine restarts, enter the password you created to log into the Administrator account.

  20. Click on your File Explorericon, then double click the Local Diskto access the C:\Users folder and look . Look for your domain profile (eight-letter SHU username) folder.

    user folder

  21. Right-click on your domain profile (eight-letter SHU username) folder, choose Send to” > “ Desktop (create shortcut).

    send to desktop

  22. Your domain profile folder shortcut is now available on your new desktop. Double click it and when prompted enter “click Continue.

    Shared folder on desktop
  23. You can access your previous data and files from this shortcut on your desktop.

  24. You have successfully removed the machine from the domain.

    To use device in future:
    A. continue Continue to log in as administratorand use the password that you created.
    B. Your documents are stored in your domain profile (eight-letter SHU username) shortcut folder.

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title2b. Disconnect from Azure/InTune (Connected to Seton Hall University’s Azure AD)

Please note: Steps 1-6 below require you to have a USB drive available.

  1. On the keyboard, hold down the Windows flag key and hit the "R" key.
    (The Windows flag key will be located by the space bar and looks like the Microsoft logo).

  2. In the run box that pops up on your screen, type in "control" (without the quotes) and hit click enter on the keyboard.

  3. In the upper right-hand corner of the control panel, you will see the View by:" option with the dropdown selections, " Category", " Small icons " or " Large icons". Select either the "Small icons" or "Large icons" view.

  4. Select the "BitLocker Drive Encryption" item on the control panel window.

  5. On the BitLocker Drive Encryption screen, clickthe Back up your recovery keyhyperlink.
    If BitLocker is off on your machine, you may skip this process/continue to step 7.

  6. On the How to you want to back up your recovery key?screen, select Save to a file.


    You will get an alert stating, “This location can’t be used … Choose a different location”.
    Insert your flash drive and save the recovery key to it (typically your flash drive would be drive “D:/”)

    Please note: you should have the file in a safe place, if you ever need to recover your hard drive you will need this key file.

  7. Click on the “Start” menu icon in Start menu bar. Then, type in Computer Management” in the search bar. Select the Computer Managementapp from the search results.

    computer management

  8. On the Computer Management screen, select Local Users and Groups, then select Users.

    local users and groups

  9. Right-click on the Administratorname again and select Propertiesfrom the menu options.

    admin properties

  10. On the Properties screen, ensure:

    • The Password never expires” checkbox box is checked.

    • The Account is disabled” checkbox box is NOT checked.

    • Once these selections are confirmed, click OK to proceed.

  11. Back on the Computer Management screen, right-click on the Administratorname and select Set Passwordfrom the menu options.

    administrator properties

  12. You will receive an alert message about changing the password. Select the Proceed button.

    set password for administrator

  13. Enter and re-enter a new password that aligns with the University’s password policy requirements (see below), then click OK.
    Please note: The password being set can NOT be reset by the IT Service Desk. You must remember this password moving forward.

    new password

    1. Password requirements:

      • At least 14 characters

      • A lowercase letter

      • An uppercase letter

      • A number

      • No parts of your username

    2. If the password does not meet our domain password policy requirements, you will see an the following error message like this. Click OK to enter a new password that meets the password requirements criteria.

      weak password

  14. Sign out of your computer.

  15. On the Windows login screen, select Other user.

    Sign in as Other user

  16. In the username field, type “.\administrator” (note the <period> and <slash> before “administrator”). In the password field, enter the password that you just created. Your computer name will display in “Sign Sign in to” to field. Hit Enter to log in.

  17. Click on the “Start” Start menu icon in menu bar. Then, type “access work or school” in the search bar. Select the Access work or schoolsystem settings in the search results.

  18. On the Access work or school screen, click the down arrow next to Connected to the Seton Hall University’s Azure ADand select the Disconnectbutton.

  19. You will get a prompt asking, “Are you sure you want to remove this account?”, select the “Yes” button. Then, select the Disconnectbutton on the Disconnect from the organizationscreen.

  20. You will be prompted to enter the username and password. Type “Administrator(without quotes) in the username field and the password you created. Once entered, select OK.

  21. A new pop-up window will appear, select the Restart Now” now button.

    restart now

  22. When machine restarts, enter the password you created to log into the Administrator account.

  23. Click on your File Explorericon, then double click the Local Diskto access the C:\Users folder and look for your domain profile (eight-letter SHU username) folder.

    user folder

  24. Right-click your domain profile (eight-letter SHU username) folder, choose Send to” > “ Desktop (create shortcut).

    send to desktop

  25. Your domain profile folder shortcut is now available on your new desktop. Double click it and when prompted enter Continue.

    Shared folder on desktop

  26. You can access your previous data and files from this shortcut on your desktop.

  27. Your computer has now been successfully removed from the SHU Azure/InTune network.

    To use device in future:
    A. continue Continue to log in as administrator and use the password you created.
    B. Your documents are stored in your domain profile (eight-letter SHU username) shortcut folder.

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titleRemove a Mac from the SHU domain

Domain removal process for Mac must be carried out on the SHU campus propertyWhen removing the Seton Hall domain for a Mac, you must be a Seton Hall campus.

  1. Select "the Apple " menu → ", then choose System Preferences".

  2. Within " System Preferences", select "Users & Groups".Select "

  3. Click the lock " icon in lower left hand corner and if prompted enter "admin" account credentials.

  4. In lower right hand part of “Users & Groups”, there will be a “Network Account Server SHU” entry and an “Edit …” button. Select the “Edit …” button.

    Image Removed
  5. You will see that you are attached to the “SHU Active Directory Domain”, select the “minusicon to unlock it, then enter administrator name and password.

  6. In the User & Groups panel, select the Edit button next to the Network Account Server: SHU field.

    Image Added

  7. A new panel will appear displaying the active SHU Active Directory Domain connection, select the minus sign button.

  8. You will be prompted to credentials to Unbind from the Active Directory Domain.
    Enter your eight-character Seton Hall username and password, network password and then select Unbind.

  9. You will You’ll be prompted to again enter credentials to allow System Preferences to modify the system. Enter you your local machine username and password, this can may be different from your SHU -issued detailscredentials.

    Image RemovedImage Added

  10. Once device has been “unbound” unbound from SHU.edu domain, select the Apple Menu menu and choose reboot.
    Upon reboot, log in with your local machine username and password.