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Steps to Back Up Your BitLocker Recovery Key

1. On the keyboard, hold down Press the Windows flag key and hit the "R" key.
   (The Windows flag key will be located by the space bar and looks like located near the spacebar, resembling the Microsoft logo) and the "R" key simultaneously.

2. In the run Run box that pops up on your screenappears, type in "control" and click enter on the keyboardpress Enter.

3. In the upper-right -hand corner of the control panel, you will see Control Panel, locate the View by: option with the dropdown selections, Category, Small icons or Large icons. Select either the Small icons or Large icons viewfrom the dropdown menu.

4. Select In the Control Panel, click BitLocker Drive Encryption item on the control panel window.

5. On the BitLocker Drive Encryption screen, clickselect the Back up your recovery key hyperlink.
   Note: If BitLocker is turned off on your machine, you may can skip this process /continue and proceed to step Step 7.

6. On the How to do you want to back up your recovery key? screen, select Save to a file.

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7. If you see an alert stating, “This location can’t be used … ... Choose a different location,” .
   Insert your flash drive insert your USB drive (usually labeled as drive "D:/") and save the recovery key to it (typically your flash drive would be drive “D:/”)
   Please note: you should have the file in a safe place, if you ever need to recover your hard drive you will need this key file.

Open Computer Management

1. Click the Start menu icon in the taskbar. Type "Computer Management" in the search bar and select the Computer Management app from the search results.

   

2. In the Computer Management screen, select Local Users and Groups, then Users.
   

   

Set Administrator Properties

1. Right-click on the Administrator name and select Properties.

   

2. Check the Password never expires box, if it is not already selected. Ensure that Account is disabled box is NOT checked.

   

3. Click OK to save changes and exit.

Set the Administrator Password

1. Back on the Computer Management screen, right-click on the Administrator name and select Set Password from the menu.

   

2. A warning message will appear. Click Proceed.

   

3. Enter and confirm a new password that meets the following requirements.

   1. At least 14 characters

   2. Includes an uppercase letter, a lowercase letter, and a number

   3. Does not include parts of your username

      

   4. Click OK.

   5. If the password does not meet the requirements, an error message will appear. Click OK to retry.
      

      

Log in as Administrator

1. Sign out of your computer

   

2. On the Windows login screen, select Other user.

3. In the Username field, type .\administrator (include the period and slash).

4. In the Password field, enter the password you just created.

   

5. Ensure your computer name appears in the Sign in to field, then press Enter to log in.

6. Click the Start menu. Type "access work or school" in the search bar and select Access work or school system settings from the search results.

   

7. On the Access work or school screen, click the down arrow next to Connected by <shortname>@shu.edu and select the Disconnect button.

   

8. When prompted with “Are you sure you want to remove this account?”, click Yes.

9. On the Disconnect from the organization screen, select Disconnect again.

10. You will be prompted to authenticate. In the Username field, type Administrator. In the Password field, enter the password you previously created.

11. Click OK to complete the process.

Confirm and Restart

1. A confirmation window will appear. Click OK, then select Restart Now.

   

Access Your Domain Profile

1. After the restart, log in to the Administrator account using the password you created.

2. Open File Explorer and double-click Local Disk (C:) to access the C:\Users folder.

3. Locate your domain profile folder (your eight-letter SHU username).

   

4. Right-click the folder, select Send to → Desktop (create shortcut).

   

5. Your domain profile folder shortcut will now be on your desktop. Double-click the shortcut to access your files. If prompted, click Continue.

   

Uninstall CrowdStrike Windows Sensor

1. Click Start, then select Settings.

2. Navigate to Apps and choose Installed apps.

3. Locate CrowdStrike Windows Sensor in the list of installed apps.

4. Select it, then click Uninstall.

5. Follow the on-screen prompts to complete the removal process.

6. If you receive a security alert in the bottom-right corner of your screen during this process, you may safely disregard it.

Using the Device Moving Forward

• Option A: Continue to log in as the Administrator using the password you created.

• Option B: Access your documents through the domain profile shortcut folder on your desktop.

1. Select the Apple menu, then choose System Preferences.

2. Within System Preferences, select Users & Groups.

3. Click the lock icon in the bottom-left corner to unlock itsettings, then enter your administrator name username and password.

4. In the User Users & Groups panel, select locate the Edit button next to the Network Account Server: SHU field. Click the Edit button next to it.

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5. A new In the panel will appear displaying the active SHU Active Directory Domain connection, select the minus sign (-) button.

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6. You will be When prompted to Unbind from the Active Directory Domain.
   Enter , enter your eight-character Seton Hall username and password, then select click Unbind.

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7. You’ll You will be prompted to enter credentials to allow System Preferences to modify the system.
   Enter your local machine username and password, (this may be different differ from your SHU credentials).

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8. Once the device has been unbound from the SHU.edu domain, select the Apple menu and choose reboot Reboot.Upon reboot

9. After rebooting, log in with using your local machine username and password.