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Within the Seton Hall email system there are two types of mailboxes:

  • Mailboxes assigned to individuals (i.e. "john.doe@shu.edu" or "mary.smith@student.shu.edu").

  • Shared mailboxes (aka a "resource mailboxes") assigned to a particular departmental (i.e. "history@shu.edu") that can be accessed by multiple customers.

Expand
titleHow to access a shared mailbox (via web access):

  1. Open your web browser and enter the web access address of the mailbox.
    https://outlook.office.com/mail/ <mailbox> address>@shu.edu/
    For example, using the "history@shu.edu" address (above) the address would be: https://outlook.office.com/mail/History@shu.edu/

  2. When prompted to "Sign in to continue to Outlook" enter your eight-character username followed by "@shu.edu" and then hit the "Enter" button.
    For example, if your name is "Mary Smith" and have a username of "smithmar", you would enter "smithmar@shu.edu" (without the quotes).

  3. If prompted asking if the account is a "Work or school account" or a "Personal account", choose "Work or school account".

  4. Log into your SHU account as you do normally.

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titleHow to update the authorized user's list of a shared email address:

Please note:

only the owner When updating the authorized users list of a shared mailbox, it is important to note that only the owner of the mailbox may add/remove authorized users of mailbox.

  • there can be only one owner of a mailbox.

  • Open the MS Office Outlook 20xx client software and in the menu bar, select "Address Book".

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  • When you are brought to the Address Book ensure that it is set to access the "Global Address List" (not the "Offline Global Address List")

  • Select the "Advanced Find" link.

  • In the "Find" screen, enter the access control list/group to update and hit the "OK" button.

  • Within the search results you will find two entries, the mailbox that is accessed and a second entry that has "_ACL" at the end of the name.

    • Double left click the "<mailbox>_ACL" . Each shared mailbox can only have one owner.

    1. Open Outlook.

    2. In your Outlook toolbar, click on Find, then select Address Book from the drop-down menu.

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    3. In the Address Book pop-up window, choose Global Address List from the Address Book drop-down menu in the Address Book field (not Offline Global Address List).

    4. Select the Advanced Find link.

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    5. In the Find dialog box, enter the mailbox name without @shu.edu in the Alias field. For example, to update the technology@shu.edu mailbox, enter “Technology” into the Alias field.

    6. Click the OK button.

    7. From the search results, double-click on the entry that displays as <mailbox>_ACL to view the list of individuals who currently have access.

    8. Double click the <mailbox>_ACL entry to view the list of individuals who currently

    ...

    1. have access.

    2. To add/remove authorized user(s) of the mailbox, select the

    ...

    1. Modify

    ...

    1. Members… button.

    ...

      • You

    ...

      • can remove

    ...

      • a user by selecting his/her name and choosing

    ...

      • Remove

    ...

      • .

    ...

      • You

    ...

      • can add

    ...

      • a user by choosing

    ...

      • Add....

    ...

      • Then, use the search box to locate and select the name of the new user. Click OK to add your selection as a member of the mailbox.