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Within the Seton Hall email system, there are two types of mailboxes:

  • Mailboxes assigned to individuals (i.e., "john.doe@shu.edu" or "mary.smith@student.shu.edu").

  • Shared mailboxes, also known as resource mailboxes, assigned to a particular department (i.e., "history@shu.edu") and can be accessed by multiple users.

 Access a shared mailbox via web access:

  1. Open your web browser, then enter the web access address of the mailbox as:
    https://outlook.office.com/mail/<mailbox>@shu.edu/

    • For example, to access the shared mailbox, "history@shu.edu", type in: https://outlook.office.com/mail/history@shu.edu/

  2. When prompted to "Sign in to continue to Outlook", enter your eight-character username followed by "@shu.edu" and then hit the "Enter" button.

    • For example, if your name is "Mary Smith" and have a username of "smithmar", you would enter "smithmar@shu.edu" (without quotations).

  3. If you receive an additional prompt asking you to select Work or school account or Personal account, choose Work or school account.

  4. Lastly, log into your SHU account using your PirateNet login credentials.

 Update the authorized users list of a shared email address:

Please note:

  • Only the owner of the mailbox may add/remove authorized users.

  • There can be only one mailbox owner.

  1. Open MS Office Outlook, then select the people icon on the left-hand navigation. Once on the “People” page, select "Address Book" from the menu bar.

  2. On the Address Book pop-up window, view the window title to ensure that it is set to access the "Global Address List" (not the "Offline Global Address List"). If defaulted to the “Offline Global Address List,” select “Global Address List” from the Address Book drop-down menu.

  3. Then, select the “Advanced Find" link. On the "Find" screen, enter the access control list/mailbox name to update. Then, hit the "OK" button.

  4. Within the search results you will find two entries, the mailbox that is accessed and a second entry that has "<mailbox>_ACL".

  5. Double click the "<mailbox>_ACL" entry to view the list of individuals who currently have access.

  6. To add/remove authorized user(s) of the mailbox, select the "Modify Members…" button.

    • You can remove a user by selecting his/her name and choosing "Remove".

    • You can add a user by choosing "Add...". Then, use the search box to locate and select the name of the new user, and click “OK” to add them as a member of the mailbox.

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