Upon graduation all students are required to complete a Transfer of Ownership that legally transfers the ownership of the student's SHU-issued laptop from Seton Hall University to the student. At this time the device would be viewed by Seton Hall University and PC Support Services as a personally owned machine and as such no longer eligible for hardware nor software support anymore.
When a graduating student completes the Transfer of Ownership form it outlines in the text of the form this limitation on hardware and software support.
Device is provided as is to the customer, any pre-existing hardware and/or software issues should be addressed before completion of form.
Maintenance of the machine would be the responsibility of the customer, this would include operating system updates, software installations/upgrades and virus prevention.
Seton Hall University and/or PC Support Services would no longer be permitted to perform any hardware type repairs. If hardware issue were to occur you would want to contact the hardware vendor for assistance.
Seton Hall University and/or PC Support Services would no longer be permitted to address software type issues. If software issue were to occur you would want to contact the hardware vendor and/or local authorized repair center for assistance.
If a customer were to attend as an undergraduate student (and receive a laptop) and then return as a graduate student the device that the student received during his/her undergraduate time at the university would be viewed as a personal device and as such not eligible for support. This would be based upon the Transfer of Ownership form completed at end of undergraduate studies.