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Within the Seton Hall email system there are two types of mailboxes:

  • Mailboxes assigned to individuals (i.e. "john.doe@shu.edu" or "mary.smith@student.shu.edu").

  • Shared mailboxes (aka a "resource mailboxes") assigned to a particular departmental (i.e. "history@shu.edu") that can be accessed by multiple customers.

 How to access a shared mailbox (via web access):

  1. Open your web browser and enter the web access address of the mailbox.
    https://outlook.office.com/mail/ <mailbox> address>@shu.edu/

    For example, using the "history@shu.edu" address (above) the address would be: https://outlook.office.com/mail/History@shu.edu/

  2. When prompted to "Sign in to continue to Outlook" enter your eight-character username followed by "@shu.edu" and then hit the "Enter" button.
    For example, if your name is "Mary Smith" and have a username of "smithmar", you would enter "smithmar@shu.edu" (without the quotes).

  3. If prompted asking if the account is a "Work or school account" or a "Personal account", choose "Work or school account".

  4. Log into your SHU account as you do normally.

 How to update the authorized user's list of a shared email address:

Please note:

  • only the owner the mailbox may add/remove authorized users of mailbox.

  • there can be only one owner of a mailbox.

  1. Open the MS Office Outlook 20xx client software and in the menu bar, select "Address Book".

  2. When you are brought to the Address Book ensure that it is set to access the "Global Address List" (not the "Offline Global Address List")

  3. Select the "Advanced Find" link.

  4. In the "Find" screen, enter the access control list/group to update and hit the "OK" button.

  5. Within the search results you will find two entries, the mailbox that is accessed and a second entry that has "_ACL" at the end of the name.

  6. Double left click the "<mailbox>_ACL" to view the list of individuals who currently has access.

  7. To add/remove authorized user(s) of mailbox select the "Modify Members..." button.
    - You may remove someone by selecting his/her name and choosing "Remove".
    - You may add someone by choosing "Add..." and locate name of new user of mailbox.

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