Following having your SHU-issued laptop serviced by PC Support Services and/or acquiring a replacement component (i.e. power adapter, stylus, etc.) there may be a fee associated with the services rendered.
If you wish to question the assessment of this resulting fee or discuss a reduction of this fee you may file an appeal form. To do so you would want fill out our appeal form and have appeal process began for you.
Visit our Service Desk portal site
If you are not already log in to page (as indicated by your initials or custom avatar icon in upper right corner) please do so.
Select the option for “All Services”
On left hand column select “Other Services”
Then select the “Laptop Repair Appeal” form.