Request a Mobile Communication Device

Owned by Kenneth Smith
Last updated: Oct 17, 2024
2 min read

Effective July 17, 2024, the Department of Information Technology, in partnership with MetTel, implemented a new policy for managing mobile communication devices. Under this policy, PC Support Services oversees the acquisition and support of all University-issued mobile devices. Read the full policy here.

Request a Mobile Device or Support

To request a new device, update an existing device, or get support for an SHU-issued mobile device:

  1. Log in to the Technology Service Desk portal using your Seton Hall credentials (long email address).

  2. Once logged in, select Network, Telephone & Cellphone from the Request Types dropdown menu.

    Commons Services Request Types.png

  3. Select the Request mobile device service form and complete the required fields.

This request form can be submitted to request a new device, update your current device, report a lost or damaged device, or request technical assistance for your SHU-issued mobile device.

Supervisor Approval (New or Updated Device Requests)

If requesting a new device or an upgrade, an email will be sent to the requestor's supervisor for approval.

  1. The supervisor will receive an email detailing the mobile device order or upgrade request.

  2. Click the Approve or Decline link in the email to proceed.

    Example of mailing requesting approval of device purchase.

     

  3. After clicking the Approve or Decline, a new email message will open. Simply click Send without making any changes to the pre-filled content.

  4. For help setting your default email client, refer to Set or Reset Default Email App for "mailto:" Links.