Some users may receive a Teams desk phone, an easy-to-use, feature rich product, providing a Teams experience in addition to the functionality expected from a traditional office phone. Each phone is packed with advanced features to deliver crystal-clear voice quality, calendar synchronization and one-click to join functionality for seamless integration with any Microsoft Teams meeting.
To get started, tap the “Sign in” button on the screen and enter your PirateNet username and password. Once logged in, you will see upcoming meetings, missed calls, voicemail and more. Your office line will also be transferred to your Microsoft Teams account, allowing you to make and receive calls from the Teams app on your computer or smartphone, in addition to your desk phone.
Microsoft Teams IP Phone
Click on the printable quick start guide below to download.
Microsoft Teams Poly CCX500 Phone
Select Calls to access your Favorites. These may include speed dial contracts, your delegates, people you support.
Select Recent to view your call history.
Make a call by clicking phone icon next to a contact’s name. You can also use the number keys on the phone’s dial pad to make a call.
Search for and select the caller.
Then, tap the star icon under the caller’s contact information to add them to your speed dial list.
To remove a caller, simply select the star again.
On your home screen, click the People screen to view and connect with all of your contacts.
To find contacts easier, organize them into groups. Select the to add a contact to the current group (defaults to All Contacts).
Click the bulleted list icon to create a new group.
To switch the view from All Contacts to a different group, select drop down menu under People, then select the appropriate group.
To transfer a call, choose the More options icon (horizontal ellipsis), then select Transfer now in your call controls or by pressing the Transfer button on the phone.
Start typing the name of the person you want to transfer the call to and select them when they appear.
To check in with someone before transferring the call to them, choose the More options icon (horizontal ellipsis), then select Consult first in your call controls. When you are ready, click Confirm transfer to transfer the original caller.
Click your profile picture at the top of your home screen.
Then, select Settings > Calling.
Under Incoming calls, choose Call forwarding.
Tap Forward to to select if you’d like your calls to go to voicemail, a contact or another phone number.
