Manage Devices in Duo

Owned by Milan Stanic
Last updated: Apr 25, 2022
2 min read

After successfully enrolling in Duo two-factor authentication, you will be able to manage your two-factor enrollment via the Duo 2FA app in PirateNet. The self-service Duo app will allow you to complete the following tasks, without having to contact the Service Desk.

  • add a new device/telephone #

  • remove a pre-existing device/telephone #

  • update pre-existing device/telephone #

  • re-register a connection to the Duo Mobile mobile device app

  • change options around pre-existing device/telephone #

Accessing the Self-Service Duo App

  1. Login to PirateNet and open the Duo 2FA app. If you have upgraded to a new smartphone, you will need to use your old phone or the original phone number to authenticate and log in for this step.

    Screenshot of the Duo 2FA app in PirateNet

     

  2. In order to make any changes, you will need to re-authenticate using one of the three options.

    Duo 2FA authentication screen with options for Call Me, Enter a Passcode, and Send Me a Push

  3. After authentication, select Device Options.

     

  4. You may now reactivate your existing device or Add another device.

     

If you experience issues in accessing the Duo Self Service Portal site, you may also contact the Technology Service Desk at (973) 275-2222.