Calling via Teams

With Microsoft Teams calling, users can make and receive calls from the Teams app on their computer or smartphone, without the need for a traditional desk phone. This means that you can call from your computer, smartphone or tablet and it will appear as your Seton Hall number to the person you are calling.

You will need to ensure that you have a microphone in order to make or receive calls in Teams. If you have a Seton Hall laptop, you have a microphone built in. A webcam will also work for this purpose. Smart phones will receive calls very much like a regular phone call and will utilize the built-in microphone and speaker system.

Employees that choose to use Teams on their smartphone may set quiet hours and days to avoid notifications at specified times or disable Teams call notifications altogether.

The dial pad can be used like a typical phone to make a call to a phone number. (You can also type in names or groups.)

To dial a number from Teams, go to Calls, and then enter the number of the person you want to reach by using the dial pad located on the left. Then click Call.
To call a person by name, type the name of a person into the dial pad. And to make group calls, enter multiple names and/or numbers, and click Call.

To access your dial pad during a call, go to your call controls and select Dial pad.

When someone calls you, you'll get a notification that lets you accept or decline the call.

Select Accept with audio to answer with audio only.
Select Accept with video to accept the call and enable video as well.
Select Decline call to decline the call and go on with your day.

When you're in a call, on the call controls, select More actions (...) > Transfer.
Type in who to transfer the call to, and choose them.
Select Transfer to finish it.

Add a delegate to answer or make calls on your behalf in Microsoft Teams.

Select your profile photo.
Select Settings > General, and then select Manage delegates.
Select Your delegates and type the person's name.
Choose which permissions to give them, and then select Add. Your delegate gets notified about their new status.
Under Calls, select Forward my Calls > My delegates to manage your permissions and make sure your calls go to all your delegates.

Use History to review all your calls. And select Filter > More options (...) to sort calls by:

Outgoing
Incoming
Missed
Voicemail

You can also search and filter calls by name or number in your History.