Manage Authorized Users for a Shared Mailbox

When updating the authorized users list of a shared mailbox, it is important to note that only the owner of the mailbox may add/remove authorized users. Each shared mailbox can only have one owner.

1. Open Outlook.

2. In your Outlook toolbar, click on Find, then select Address Book from the drop-down menu.
   
   

   Open

   

3. In the Address Book pop-up window, choose Global Address List from the Address Book drop-down menu in the Address Book field (not Offline Global Address List).

4. Select the Advanced Find link.
   

   Open

   

5. In the Find dialog box, enter the mailbox name without @shu.edu in the Alias field. For example, to update the technology@shu.edu mailbox, enter “Technology” into the Alias field.

6. Click the OK button.

7. From the search results, double-click on the entry that displays as <mailbox>_ACL to view the list of individuals who currently have access.

8. Double click the <mailbox>_ACL entry to view the list of individuals who currently have access.

9. To add/remove authorized user(s) of the mailbox, select the Modify Members… button.

   • You can remove a user by selecting his/her name and choosing Remove.

   • You can add a user by choosing Add.... Then, use the search box to locate and select the name of the new user. Click OK to add your selection as a member of the mailbox.